Content Rules (Read Before Ordering)

We will not create or deliver messages that include:

  • Illegal content or instructions to commit a crime

  • Threats, harassment, hate, bullying, doxxing

  • Defamation or false allegations

  • Non-consensual intimate content

  • Personal data (e.g., someone’s phone, email, address) without consent

  • Anything we reasonably judge to be unsafe or abusive

If your message breaches these rules, we will not deliver it. See Refund Policy below.

Refund Policy

  • Digital letters: non-refundable once delivered.

  • Printed letters: non-refundable once posted.

  • Rule breach: if your message breaks the Content Rules, we will decline the order and no refund will be issued (admin time is spent reviewing and preparing).

  • Non-delivery (our fault): if we cannot deliver for a technical reason, we’ll resend or refund.

  • Address errors: if you provided a wrong/insufficient address, we can reprint/repost at your cost; no refund.

  • Delivery timeframes (UK): Digital within 24h. Printed: dispatched 1–2 working days, delivery typically 2–3 working days depending on Royal Mail and chosen service.

Your Confirmation

By placing an order you confirm:

  • You are not submitting prohibited content.

  • Your message complies with UK law and these rules.

  • You understand the refund terms above.

For questions, contact mail@tracelesstracks.com before ordering.

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